Crisis Hotline 972.276.0057ESCAPE to GOOGLE


Frequently Asked Questions

If you can’t find the answer to your question, please don’t hesitate to contact us.

Administration/Outreach Centers
8:00 AM to 6:00 PM, Monday through Thursday,
8:00 AM to 5:00 PM, Friday,

Plano Outreach Center:
860 F Avenue, Suite 100
Plano, TX 75074

Garland Outreach Center:
218 N. 10th St.
Garland, TX 75040

What does your organization do?

Hope’s Door New Beginning Center (HDNBC) is a not-for-profit community organization serving North Texas with locations in Plano and Garland. HDNBC offers intervention and prevention services to individuals and families affected by intimate partner and family violence and provides educational programs that enhance the community’s capacity to respond.
In 2017, HDNBC helped victims of intimate partner and family violence by:

  • Answering 5854 hotline calls.
  • Housing 470 adults and children in our emergency shelters.
  • Providing transitional housing to 150 families.
  • Providing individual and group counseling to 1496 adults and 908 children.
  • Assisting 498 survivors through the legal process

Learn more about the programs and services we provide.

What is Domestic Abuse?

Domestic abuse (also known as spousal abuse,  family violence, intimate partner violence and domestic violence) has been broadly defined as a pattern of abusive behaviors by one or both partners in an intimate relationship such as marriage, dating, family, friends or cohabitation. It has many forms including physical aggression or threats thereof, verbal abuse, sexual abuse, emotional abuse, controlling or domineering behavior, intimidation, stalking, and economic deprivation. The principal aim of the abusive behavior is to gain and maintain power and control over another individual.

Learn more about what intimate partner and family violence is and the signs of abuse.

I have a friend or family member who I think is being abused. How can I help?

It’s hard to know what to do when you think a friend or loved one is being abused. Our website provides some information and suggestions on how to help someone who is affected by intimate partner or family violence.

For more information please see our How to Help Others page.

How do I access your services?

Our services are open to anyone affected by intimate partner or family violence.  Services can be accessed by calling our office during regular business hours at (972) 422-2911 or our crisis hotline 24-hours a day at (972) 276-0057.

How can I get involved?

We’re always on the lookout for individuals like you wanting to get involved!

In 2017, we had over 21,000 hours of volunteer service provided to us by 826 volunteers from the community. We have multiple volunteer opportunities available to community partners, including openings at both Outreach and Counseling Centers in Plano and Garland, both Emergency Shelters, and both resale stores. Opportunities include (respectively): childcare for children of survivors while they attend therapy, administrative support, follow-up phone calls to clients, assisting with special events, and organizing donations; answering the 24-hour crisis line, running errands, providing food, grocery shopping, and administrative support; assisting customers, working at the register, organizing and sorting donations, maintaining the store appearance.

Hope’s Door New Beginning Center works closely with corporate and church groups to hold cash and donation drives that support client services. These groups also provide large scale volunteer events. To learn more and get connected, please contact our Volunteer Program Manager, Beth Leos, at 972-422-2911 and let her know you are interested in volunteering.

If I were to donate funds, how is my money used?

We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law. Over 83% of every dollar donated goes directly to programs and services. For more specific information about your donation, please feel free to ask our development team. (972-422-2911)

Visit our Form 990 page to learn more.

What is your organization’s privacy policy?

Hope’s Door New Beginning Center takes our privacy policy seriously. Our organization maintains confidential information to ensure the safety of: victims; victims’ families; volunteers; employees; donors; and others related to the program. We do not sell or otherwise disclose information about our clients, volunteers, or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit.

Visit our Privacy Policy page to learn more