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FAQ

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Frequently Asked Questions

If you can’t find the answer to your question, please don’t hesitate to contact us.

What does your organization do?

Hope’s Door is a comprehensive domestic violence agency serving North Texas. Hope’s Door, Inc. offers intervention and prevention services to individuals and families affected by intimate partner and family violence and provides educational programs that enhance the community’s capacity to respond. In 2015, Hope’s Door answered 3,241 hotline calls; served 21,000 meals; provided 6,800 hours of counseling; provided emergency shelter to 375 women and children; and volunteers in North Texas contributed 18,000 hours of community service.

Learn more about the programs and services we provide.

What is domestic violence?

Domestic violence is any behavior that attempts to assert power and control over another person, specifically an intimate partner.  Domestic violence can be physical, emotional, verbal, sexual, or financial.

Learn more about what domestic violence is and the signs of abuse.

I have a friend who I think is being abused. How can I help?

It’s hard to know what to do when you think a friend or loved one is being abused.  Our website provides some information and suggestions on how to help someone who is affected by intimate partner or family violence.

For more information please see Educate Me section.

How do I access your services?

Our services are open to anyone affected by intimate partner or family violence.  Services can be accessed by calling our office during regular business hours at (972) 422-2911 or our crisis hotline 24-hours a day at (972) 422-SAFE (972-422-7233).

How can I get involved?

We’re always on the lookout for individuals like you wanting to get involved!

In 2015, we had over 18,000 hours of volunteer service provided to us from the community.We have multiple volunteer opportunities available to community partners, including openings at the Outreach and Counseling Center, The Emergency Shelter, and Hope’s Door’s Resale Boutique. Opportunities include (respectively): childcare for children of survivors while they attend therapy, administrative support, follow-up phone calls to clients, assisting with special events, and organizing donations; answering the 24-hour crisis line, running errands, providing food, grocery shopping, special events, and administrative support; assisting customers, working at the register, organizing and sorting donations, maintaining the store appearance.

Hope’s Door works closely with corporate and church groups to hold cash and donation drives that support client services. These groups also provide large scale volunteer events.

To learn more and get connected, please call the outreach center and let them know you are interested in volunteering. (972) 422-2911.

Or visit our Donor’s Corner and Volunteer section to find out ways to donate or volunteer.

If I were to donate funds, how is my money used?

We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 and annual report available for review, as required by law. Over 83% of every dollar donated goes directly to programs and services.  For more specific information about your donation, please feel free to ask our development team.(972-422-2911)

Visit our Financials page to learn more.

What is your organization’s privacy policy?

Hope’s Door takes our privacy policy seriously. Our organization maintains confidential information to ensure the safety of: victims; victims’ families; volunteers; employees; donors; and others related to the program. We do not sell or otherwise disclose information about our clients, volunteers, or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit.