Hope’s Door offers two types of residential services to survivors of domestic violence – emergency shelter and Rapid Rehousing. Anyone wishing to access our services is able to call our 24-hour crisis hotline 972.422.SAFE (7233). Callers to the hotline will receive information about the services available at Hope’s Door, safety planning assistance, and referral to other resources if necessary. The crisis hotline is answered in both English and Spanish.
Our emergency shelter offers temporary housing to survivors and their children fleeing life-threatening situations. Clients living in our emergency shelter are provided with food, clothing and all the necessities of daily living along with case management, safety planning, counseling, legal advocacy, and referral to other community resources. Clients can stay in the emergency shelter for up to 90 days and the location of the shelter remains strictly confidential to ensure the safety of those living in the shelter. Children living in the shelter are enrolled in schools nearby or may attend their home school if it is safe to do so.
Once a client leaves the emergency shelter, she may be eligible to participate in our Rapid Rehousing program (Avenue Hope). This program provides up to 12-months rental assistance along with case management and life skills workshops.